Website Terms of Use
Last updated 1 September 2026
1. Introduction
This Website is operated by Silver Birch Psychology and provides general information about our services. The following Website terms of use (Terms of Use) govern your access to and use of this Website and the information available through this Website.
By using this Website, you are agreeing to all of the Terms of Use, current at the time of your use of the Website.
2. General Information Only
The content on this Website is provided for general informational purposes only. It is not intended to:
- Constitute psychological or medical advice
- Replace professional assessment or treatment
- Be relied upon as a substitute for individual consultation
You should seek appropriate professional advice tailored to your individual circumstances.
While we take reasonable care to ensure information on this Website is accurate and current, information may change and we do not guarantee that all content will always be complete, accurate or up to date.
3. No Therapeutic Relationship
Accessing this Website or contacting Silver Birch Psychology does not establish a psychologist–client relationship.
Submitting an enquiry does not mean that Silver Birch Psychology has accepted you as a client or agreed to provide psychological services. A psychologist–client relationship is established only after you have been formally accepted as a client and the appropriate intake and consent processes have been completed.
4. Email and Enquiries
This Website provides contact details through which you may make an enquiry. Please be aware that:
- Email is not a secure form of communication
- Emails are not monitored continuously
- We cannot guarantee response times
- Initial enquiries should contain only the information reasonably necessary for us to understand and respond to your enquiry.
Please avoid sending detailed or unnecessary sensitive or health information by email. Where appropriate, we may ask you to provide further information through a more secure or formal channel.
Silver Birch Psychology is not a crisis support service. Phone and email communication with our service should not be used for urgent or crisis situations.
If you require immediate assistance, please contact appropriate emergency or crisis services. Examples of appropriate services include:
- Emergency services — 000
- Lifeline — 13 11 14
- Kids Helpline — 1800 55 1800
- Gippsland Psychiatric Triage — 1300 363 322
- 1800 Respect — 1800 737 732
5. Disclaimer of Liability
Nothing in these Terms excludes, restricts or modifies any right or remedy that cannot lawfully be excluded, including applicable rights under the Australian Consumer Law.
To the extent permitted by law, Silver Birch Psychology is not responsible for loss or damage arising from reliance on general information provided on this Website, interruptions to Website availability, or the use of third-party websites linked from this Website.
The information on this Website should not be relied upon as a substitute for individual professional advice, assessment or treatment.
6. Acceptable Use
Access to the Website is provided to you on the basis that you must not misuse this Website. You must not use this Website:
- For any unlawful purpose
- In a way that interferes with or disrupts the operation or security of the Website
- To introduce malicious software or other harmful material
- To attempt to gain unauthorised access to the Website or associated systems
- In a way that infringes the rights of Silver Birch Psychology or another person
7. Intellectual Property
Unless otherwise stated, all content on this Website, including text, branding, graphics and materials, is the property of Silver Birch Psychology. You may not reproduce, distribute, or use Website content without prior written permission, except where permitted by law.
8. Linking to this Website
We reserve the right to request removal of a link where it is misleading, unlawful or otherwise inappropriate.
9. Privacy
Our Website Privacy Policy explains how Silver Birch Psychology handles personal information collected in connection with this Website and initial enquiries.
10. Changes to These Terms
We may update the content of this Website or these Terms of Use from time to time, including to reflect changes to our services, Website or applicable laws.
The current version of these Terms will be published on this Website with the date it was last updated.
11. Governing Law and Jurisdiction
These Terms of Use are governed by the laws of Victoria, Australia.
Any disputes related to these Terms or use of this Website are subject to the jurisdiction of the courts of Victoria, and any courts entitled to hear appeals from those courts.
12. Contact and Complaints
If you have a question or complaint regarding this Website or these Terms of Use, please contact us on hello@silverbirchpsychology.com.au.
We will take reasonable steps to respond to and attempt to resolve complaints within a reasonable timeframe.
Privacy-related enquiries and complaints are handled in accordance with our Website Privacy Policy